Experienced telecom professional with over 5 years in a leading company serving 1.4 million+ customers. Built a well-rounded career across Technical Support, NOC, Strategic Governance, and Senior Operational roles — with direct reporting to executive leadership. Brings deep knowledge of both technical and operational telecom processes

Strong background in data analysis with a focus on operational intelligence. Experienced in monitoring key performance indicators, analyzing individual performance of 600+ employees, and supporting Supply Chain, Compliance, Customer Retention, and Strategic Governance. Skilled in Power BI, SQL, and Microsoft Fabric to deliver data-driven insights and support strategic decision-making.

Developed advanced leadership and management skills through close collaboration with Regional Operational Managers, Executive Managers, and the Head of Operations. Gained hands-on experience in strategic communication, team engagement, and performance-driven management.

Skilled in building intelligent automated tools using Python and Power Automate. Successfully delivered solutions that streamlined operations, solved recurring issues, and significantly reduced manual effort—demonstrating a strong ability to merge technical expertise with process innovation.

Expert in transforming complex datasets into intuitive and impactful visual dashboards. Specialized in Power BI and Power Platform to create dynamic visual solutions that enhance understanding, communication, and decision-making at all organizational levels. Focused on clarity, efficiency, and strategic alignment.

Extensive experience using the Microsoft Power Platform suite—particularly Power BI, Power Apps, and Power Automate—to develop end-to-end business solutions. Skilled in building integrated, low-code applications that streamline workflows, improve user experience, and connect seamlessly with various data sources to support operational efficiency and strategic goals.