Innovative and motivated professional with extensive experience in telecommunications and a strong track record in problem-solving, process optimization, and tool development. Skilled in data analysis, Power BI, AI technologies, and executive-level collaboration.
Estacio University, Brazil | 2023 - 2025
During my Bachelor's Degree in Management Processes at Estácio Universidade, I developed solid knowledge in process modeling, systems optimization and quality management. Additionally, the course provided me with the opportunity to deepen my knowledge in leadership and team management.
XP Education | 2024 - 2025
Intensive program in which I had the opportunity to train myself in essential tools and methodologies for the data universe, such as SQL, Python, Power BI, statistics, data modeling and machine learning.
XP Education | 2024 - 2025
Intensive program on Business Intelligence, with an emphasis on developing dashboards, analyzing data and creating strategic reports using tools such as Power BI and Tableau. It covered practical concepts of ETL, data visualization and defining KPIs.
Vero Internet | 2024 - 2025
Working directly under the management of the Head of Operations at a telecommunications company with over 1 million customers, I perform the role of Data professional. My work involves the development and management of operational indicators, mainly using Power BI, as well as SQL and other data analysis tools. I also contribute to different projects in the Operations area.
Soft Company | 2023 - 2024
Development of Power BI Dashboards, SQL Queries, KPI Management and presentation of sector results in meetings with the Engineering Director. Leadership in Strategic Governance projects.
Vero Internet | 2022 - 2023
Performance analysis, creation of interactive dashboards in Power BI and development of solutions in Power Apps to optimize processes. Project leadership, preparation of executive presentations and proactivity in solving operational problems with a focus on continuous improvements.
Experienced telecom professional with over 5 years in a leading company serving 1.4 million+ customers. Built a well-rounded career across Technical Support, NOC, Strategic Governance, and Senior Operational roles — with direct reporting to executive leadership. Brings deep knowledge of both technical and operational telecom processes
Strong background in data analysis with a focus on operational intelligence. Experienced in monitoring key performance indicators, analyzing individual performance of 600+ employees, and supporting Supply Chain, Compliance, Customer Retention, and Strategic Governance. Skilled in Power BI, SQL, and Microsoft Fabric to deliver data-driven insights and support strategic decision-making.
Developed advanced leadership and management skills through close collaboration with Regional Operational Managers, Executive Managers, and the Head of Operations. Gained hands-on experience in strategic communication, team engagement, and performance-driven management.
Skilled in building intelligent automated tools using Python and Power Automate. Successfully delivered solutions that streamlined operations, solved recurring issues, and significantly reduced manual effort—demonstrating a strong ability to merge technical expertise with process innovation.
Expert in transforming complex datasets into intuitive and impactful visual dashboards. Specialized in Power BI and Power Platform to create dynamic visual solutions that enhance understanding, communication, and decision-making at all organizational levels. Focused on clarity, efficiency, and strategic alignment.
Extensive experience using the Microsoft Power Platform suite—particularly Power BI, Power Apps, and Power Automate—to develop end-to-end business solutions. Skilled in building integrated, low-code applications that streamline workflows, improve user experience, and connect seamlessly with various data sources to support operational efficiency and strategic goals.
Click on the image to access a real-time dashboard created in Power BI, showing key operational indicators as seen in ERP systems.
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